Returns and Refund policy

Welcome to Mega Fashion! We understand that sometimes a product may not meet your expectations, and we are here to help. Please review our Returns & Refund Policy carefully for a smooth and hassle-free experience.

Eligibility:

To be eligible for a return and refund:

  1. Your request must be made within 2 days from the date of delivery.
  2. The item must be unused, in the same condition as received, and in its original packaging.
  3. A valid reason for the return must be provided.

Required Unboxing Video:

For all return requests, we require an unboxing video as part of the verification process. The unboxing video should clearly show the product, its packaging, and any defects or issues that are the basis for the return. This ensures a fair assessment and helps us expedite the resolution process.

How to Initiate a Return:

  1. Contact our support team via email at support@megafashion.in or call us at +91 9310565287 during our operating hours (Mon-Sat, 11:00 AM – 7:00 PM IST).
  2. Provide the following details:
    • Order number
    • Product name
    • Reason for return
    • Attach the unboxing video
  3. Our support team will guide you through the return process and provide you with a return authorization if your request meets the eligibility criteria.

Return Shipping:

Customers are responsible for the cost of return shipping. Please ensure that the product is securely packed to prevent any damage during transit.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software
  • Perishable goods

Contact Information:

Operating Hours:

  • Monday to Saturday: 11:00 AM – 7:00 PM IST

Google Ads and Shopping Ads Policy Compliance:

Our Returns & Refund Policy is in compliance with the guidelines set by Google Ads and Shopping Ads to ensure a fair and transparent process. By shopping on Mega Fashion, you agree to abide by these policies. If you have any questions or concerns, please contact our support team during operating hours.

Thank you for choosing Mega Fashion. We value your trust and are here to assist you with any concerns regarding your purchases. Happy shopping!