Frequently Asked Questions (FAQs)

Welcome to Mega Fashion! We aim to provide you with the best possible shopping experience.

1. How do I place an order?

  • To place an order, simply select the desired product, add it to your cart, and proceed to checkout. Follow the steps to provide shipping and payment information.

2. What payment methods do you accept?

  • We accept various payment methods, including Google Pay, PhonePe, Paytm, debit cards, credit cards, EMI, UPI, and net banking. Your payment details are processed securely.

3. How long will it take to receive my order?

  • Our standard delivery time is 4 to 7 days from the date of order confirmation. Please check our Shipping Policy for more details.

4. What is your return and exchange policy?

  • We offer a hassle-free 2-day return and exchange policy from the date of delivery. For size-related exchanges, shipping fees may apply. See our Return Policy for complete details.

5. Can I track my order?

  • Yes, we provide order tracking facilities. You will receive a tracking number once your order is dispatched. You can use this number to monitor the progress of your delivery.

6. What should I do if my order is delayed or lost?

  • In the rare event of a lost or significantly delayed shipment, please contact our customer support team at support@megafashion.in, and we will promptly investigate and assist in resolving the issue.

7. Do you ship internationally?

  • No, currently, we only offer shipping services within India. We do not provide international shipping options at this time.

8. How can I contact customer support?

  • For any questions, concerns, or assistance, please reach out to our customer support team at support@megafashion.in. We are here to help you.

9. Is my personal information safe with you?

  • We take data security seriously and handle your personal information in accordance with our Privacy Policy. Your information is protected, and we do not store payment details.

10. Can I return or exchange items without an unboxing video? – We require a 360-degree unboxing video for the return process to ensure transparency. The video should not have any cutting to process your request effectively.

11. What if I want to unsubscribe from promotional emails? – You can easily unsubscribe from our promotional emails by clicking the “unsubscribe” link at the bottom of the email. You can also manage your communication preferences in your account settings.

Contact Information:

Operating Hours:

  • Monday to Saturday: 11:00 AM – 7:00 PM IST

Google Ads and Shopping Ads Policy Compliance:

Our Shipping Policy adheres to the guidelines set by Google Ads and Shopping Ads to ensure transparency and compliance. By placing an order on Mega Fashion, you agree to abide by the terms outlined in this policy. If you have any questions or concerns, please reach out to our support team during operating hours.

Thank you for choosing Mega Fashion. We hope these FAQs have been helpful. If you have any additional questions or require further assistance, please do not hesitate to contact our customer support team.